How we handle any personal data you share with us
Any information that we collect from you is used to improve your experience on this website or for the express purpose of providing services solicited by you. We respect your privacy and your data will not be shared with any third parties without your knowledge or consent.
What data do we collect?
We may in the course of our engagement with you, receive, collect and store any information you provide us. This information may include your name, address, phone number, email address, company information, comments, documents, photographs, video, instant messages and other personal or non-personal information you provide.
When you browse our site, your Internet Protocol (IP) address, geo-location and/or computer and connection information is automatically collected. We may use software tools to measure and collect session information, including page response times, length of time spent on a page, page interaction information and methods used to browse away from the page.
How do we store, use, share and disclose your personal information?
Any personal or non-personal information you share with us in electronic form (email, documents, scans, messages, photographs, videos, etc…) will be stored on secure devices protected by firewalls which are only accessible to employees of The Dreamforge (Pvt) Ltd. Reasonable steps will be taken at all times to safeguard the security of this information.
Which other third parties do we share your data with?
We may be required to share some of the data you provide with third parties in the normal course of our work. For example, sharing some personal information such as names and passport information might be required for permits and permissions from government or private institutions. If you have any concerns, you can ask us for clarification regarding who this information is required by and why. Your information will be shared only with your knowledge unless we are required by law to do so.
For how long do we keep your data?
Your data will be kept as long as is required for your engagement with us. We might keep some of your data on record beyond that point unless you ask for your data to be erased. We may also periodically erase old data as a routine part of streamlining our records.
What do we do with this information?
We use website data and statistics to analyze user activity to improve our service. This allows us to provide a high quality and useful user experience on our site.
We also may use information you provide, in our communications with local authorities and third parties. This might be to comply with relevant local regulations and / or to effectively provide you with the services that you require.
We may notify you by email, phone, video conferencing or messaging services of important information of relevance to you, your company or your project. We will also inform you of important changes that may concern you, this could include changes to our policies, services or billing.
We do not target our clients for direct marketing. We will not send you updates by newsletter or other promotional deals. We also do not share our client’s information with third parties for the purposes of direct marketing or other commercial purposes.
We may publish details of a completed project on the news blog of this website. This may include photographs taken during the project and some details of your company and the scope of the project. We might also use working stills, testimonials or comments in our other promotional materials. If you do not wish for your information to be used in this way, please let us know and we will remove it.
Cookies are small text files that are temporarily stored in either your computer’s random access memory or on the hard drive. They are typically used to keep track of actions visitors have taken on a site. Most cookies are only stored for the duration of your browsing session. But persistent cookies may be stored on your hard drive for longer periods. You may prevent this by setting your browser accordingly, however you may notice that our website does not run as fast and you may experience reduced functionality.
In the event of any data breaches or security issues, we will notify by email any users who are directly affected by this breach within 72 hours of discovery.
How can you control what happens to your data?
You may at any time request to view, correct or erase any of your personal information we may have collected. This request should be made in written form. If you are no longer communicating through the email address used during your engagement with us, you will need to provide proof of your identity. Upon receiving such a request, we will inform you of a reasonable time frame to comply with your request. If we are unable to do so within the time frame specified, we will request an extension and give you reasons for the delay. If the information no longer exists with us, we will inform you of this. Your request can be for one of the following:
View Data: You may request to view all of your personal data maintained by us. This process may take some time as we need to search different mediums for all instances of your personal data in our possession. If you are only interested in one particular aspect of your data, please make a clear reference to it so that we may fulfill your request more efficiently.
Correct Data: You may request to correct / amend any inaccurate personal data maintained by us. Such a request is subject to certain exceptions. For example, we cannot assure the amendment of data that has already been shared with third parties. If any agreements have been entered into with third parties or government agencies prior to the amendments, you may still continue to have legal obligations.
Erase Data: You may request to erase all of your personal data maintained by us. You have several options available here. You may request the complete erasure of all your data, request to cease processing it by withdrawing your consent, or request the deletion of specific information. Such a request is subject to certain exceptions. For example, we cannot assure the deletion of data that has already been shared with third parties. If any agreements have been entered into with third parties or government agencies prior to the withdrawal of consent, you may still continue to have legal obligations.
You have the right to request any information about you or your organization to be erased from our website. If you have any issues regarding being mentioned on our website, or wish to correct any inaccuracies, please contact us.
You may also request additional information about: the purpose of the processing; the categories of personal data concerned; who else outside the Dreamforge (Pvt) Ltd. might have received the data from us; what the source of the information was; and how long it will be stored.
This policy was last updated on May 8, 2020.
How to contact us
If you have any further questions, wish to register a complaint, or would like to view, correct, amend or erase any personal information we have about you, please contact us through the email link on our contact page. You may also write to us directly at the following address:
The Managing Director
The Dreamforge (Pvt) Ltd.
35 2/1, St. Peter's Lane,